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Service SLA

Service SLA

We are able to perfectly adapt
  • to the needs
  • to the requirements
of your company.

If you are considering the use the support from your OEM manufacturer (Original Equipment Manufacturer). Note that their contracts are not only more expensive and more limited, but in their offers they tend to randomly change the prices, so it is quite difficult to estimate the costs.

We offer the solution:

The customer has the option of buying the SLA Service (Service Level Agreement), which will cover the exchange of key IT hardware as soon as NBD (next business day).

When is it advantageous to use the Service SLA

for devices that are EOS or EOL

devices that are 3-5 years old are already “End-of-Sale” or “End-of-Life” and the OEM manufacturer does not enable support anymore

for key hardware where replacement is necessary within NBD

The customer can secure continuous service without disruption in their infrastructure. Replacement of equipment already the next business day.

Service SLA features

We offer a fixed price for the entire duration of the agreement

Do away with unexpected expenses on your IT budget

The agreement is not limited by rules and can be amended

Customize your support, depending on what you really need it for

Standard levels of support

8x5xNBD – 8 hours a day, 5 working days per week, next business day
8x5x4 – 8 hours a day, 5 working days per week, delivery within 4 hours
24x7x4 – 24 hours a day, 7 days a week, delivery within 4 hours
Contact us

today and get a quote for your new project!

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Did you know ?

5 years warranty for Refurbished hardware

Each piece of refurbished IT hardware that leaves the gates of Hardware Support, has been tested under strict inspection to meet original factory standards.

Therefore, our refurbished IT hardware has a warranty of up to 5 years.

Hardware replacement the next day

Service SLA Service is beneficial for many companies that can also order it on IT hardware turnkey in their infrastructure and thus secure a continuous service without disruption. Replacement as soon as the next business day.