{"id":4521,"date":"2016-02-04T02:46:06","date_gmt":"2016-02-04T00:46:06","guid":{"rendered":"https:\/\/www.hardwaresupport.eu\/en\/?page_id=4521"},"modified":"2016-02-04T02:46:06","modified_gmt":"2016-02-04T00:46:06","slug":"questions-and-answers","status":"publish","type":"page","link":"https:\/\/www.hardwaresupport.eu\/en\/questions-and-answers\/","title":{"rendered":"Questions and answers"},"content":{"rendered":"<p>[vc_row][vc_column animation_type=&#8221;pulse&#8221;][vc_custom_heading text=&#8221;Questions and answers&#8221; font_container=&#8221;tag:h1|text_align:center&#8221; skin=&#8221;dark&#8221;][\/vc_column][\/vc_row][vc_row wrap_container=&#8221;yes&#8221; is_section=&#8221;yes&#8221; section_skin=&#8221;parallax&#8221; remove_margin_top=&#8221;yes&#8221; remove_margin_bottom=&#8221;yes&#8221; el_class=&#8221;home-intro&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text el_class=&#8221;m-b-none&#8221;]<strong><span style=\"color: #000000;\"><em>Contact us<\/em>\u00a0 <\/span><span style=\"color: #000000;\"> if you have any questions and requests<\/span><br \/>\n<\/strong>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_btn title=&#8221;Connect with us&#8221; size=&#8221;lg&#8221; align=&#8221;left&#8221; skin=&#8221;primary&#8221; link=&#8221;url:https%3A%2F%2Fwww.hardwaresupport.eu%2Fen%2Fcontact%2F||&#8221; el_class=&#8221;m-b-none&#8221;][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"porto-faqs porto-faqs365a3f41148f73c1876f3ddf4b6cadf1 wpb_content_element \">\r\n    <div class=\"page-faqs clearfix \">\r\n\r\n        \r\n        <div class=\"faq-row\">\r\n            \r\n<article class=\"faq  post-4524 type-faq status-publish hentry\">\r\n    <section class=\"toggle \">\r\n        <label>Why are the prices of products on request ?<\/label>\r\n        <div class=\"toggle-content\">\r\n            <span class=\"entry-title\" style=\"display: none;\">Why are the prices of products on request ?<\/span><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/www.hardwaresupport.eu\/en\/author\/hardwaresupport\/\" title=\"Posts by hardwaresupport\" rel=\"author\">hardwaresupport<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2016-02-04T15:31:36+01:00<\/span><p>If the customer sends us a request, always looking for the best prices at our warehouse and on the world market. That is why we can offer a better, and above all, the latest price.<\/p>\n        <\/div>\r\n    <\/section>\r\n<\/article>\r\n<article class=\"faq  post-4525 type-faq status-publish hentry\">\r\n    <section class=\"toggle \">\r\n        <label>Why should I buy new hardware from Hardware Support ?<\/label>\r\n        <div class=\"toggle-content\">\r\n            <span class=\"entry-title\" style=\"display: none;\">Why should I buy new hardware from Hardware Support ?<\/span><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/www.hardwaresupport.eu\/en\/author\/hardwaresupport\/\" title=\"Posts by hardwaresupport\" rel=\"author\">hardwaresupport<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2016-02-04T15:32:13+01:00<\/span><p>Hardware Support can achieve a better price compared to the global price at the manufacturer or OEM sellers. We obtain hardware under favorable circumstances we are able to pass on to our customers and their projects. We are able to supply you with goods faster than the manufacturer.<\/p>\n        <\/div>\r\n    <\/section>\r\n<\/article>\r\n<article class=\"faq  post-4526 type-faq status-publish hentry\">\r\n    <section class=\"toggle \">\r\n        <label>When should I buy refurbished hardware from Hardware Support ?<\/label>\r\n        <div class=\"toggle-content\">\r\n            <span class=\"entry-title\" style=\"display: none;\">When should I buy refurbished hardware from Hardware Support ?<\/span><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/www.hardwaresupport.eu\/en\/author\/hardwaresupport\/\" title=\"Posts by hardwaresupport\" rel=\"author\">hardwaresupport<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2016-02-04T15:32:30+01:00<\/span><p>Refurbished hardware is much cheaper than new, so it saves your budget. We offer up to a 60-month warranty on refurbished hardware. All hardware items are always tested according to protocol. They are thoroughly packed and then safely stored in our warehouses. Refurbished hardware has the same performance as new, but saves a lot of money.<\/p>\n        <\/div>\r\n    <\/section>\r\n<\/article>\r\n<article class=\"faq  post-4527 type-faq status-publish hentry\">\r\n    <section class=\"toggle \">\r\n        <label>What does refurbished hardware (REF) mean ?<\/label>\r\n        <div class=\"toggle-content\">\r\n            <span class=\"entry-title\" style=\"display: none;\">What does refurbished hardware (REF) mean ?<\/span><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/www.hardwaresupport.eu\/en\/author\/hardwaresupport\/\" title=\"Posts by hardwaresupport\" rel=\"author\">hardwaresupport<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2016-02-04T15:33:09+01:00<\/span><p>Refurbished IT hardware means equipment and components that have been<\/p>\n<ul>\n<li>bought back as used <\/li>\n<li>they were dismantled from unsold new and unused sets<\/li>\n<li>or made functional after minor repairs<\/li>\n<\/ul>\n<p><span class=\"notranslate\"><\/span><span class=\"notranslate\">All hardware has undergone testing and cleaning, having the features and specifications of a new product. Therefore, we do not hesitate in offering a 60-month warranty. <\/span><\/p>\n        <\/div>\r\n    <\/section>\r\n<\/article>\r\n<article class=\"faq  post-4528 type-faq status-publish hentry\">\r\n    <section class=\"toggle \">\r\n        <label>What is the difference between individual hardware types ?<\/label>\r\n        <div class=\"toggle-content\">\r\n            <span class=\"entry-title\" style=\"display: none;\">What is the difference between individual hardware types ?<\/span><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/www.hardwaresupport.eu\/en\/author\/hardwaresupport\/\" title=\"Posts by hardwaresupport\" rel=\"author\">hardwaresupport<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2016-02-04T15:33:18+01:00<\/span><p><strong>F\/S =<\/strong> The product is unused and packaged by the manufacturer in the original packaging. The product has a warranty from the manufacturer.<br \/>\n<strong>NOB =<\/strong> The product is unused, but the original packaging from the manufacturer is damaged or torn. The product has a warranty from the manufacturer.<br \/>\n<strong>NEW =<\/strong> The product is unused, packaged by the manufacturer in the original packaging or not when it comes as bulk, pulls and spare. The product has a warranty from the manufacturer.<br \/>\n<strong>NIB =<\/strong> Unused product packaged in a replacement pack. The product has a warranty from the manufacturer.<br \/>\n<strong>REF =<\/strong> The product has been cleaned and refurbished by the seller. The product has a warranty from the seller.<br \/>\n<strong>OEMREF =<\/strong> Product that is refurbished and certified by the original manufacturer is supplied by the manufacturer in the original packaging. The product has a warranty from the manufacturer.<br \/>\n<strong>USED =<\/strong> The product has not been refurbished and tested. It has no warranty.<\/p>\n        <\/div>\r\n    <\/section>\r\n<\/article>\r\n<article class=\"faq  post-4529 type-faq status-publish hentry\">\r\n    <section class=\"toggle \">\r\n        <label>What does Service Level Agreement (SLA) mean ?<\/label>\r\n        <div class=\"toggle-content\">\r\n            <span class=\"entry-title\" style=\"display: none;\">What does Service Level Agreement (SLA) mean ?<\/span><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/www.hardwaresupport.eu\/en\/author\/hardwaresupport\/\" title=\"Posts by hardwaresupport\" rel=\"author\">hardwaresupport<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2016-02-04T15:33:27+01:00<\/span><p><span class=\"notranslate\">Simply put, it&#8217;s an extra-charge service for the replacement of non-functional IT hardware already the next business day. Valid throughout Slovakia. Customers order this service on IT hardware key in their infrastructure and thus secure the continuous operation of the devices.<\/span><\/p>\n<ul>\n<li>Products that are 3-5 years old are already &#8220;End-of-Sale&#8221; or &#8220;End-of-Life&#8221;. The OEM manufacturer already does not enable support for them anymore.<\/li>\n<li>For key hardware, replacement is necessary as soon as the next business day.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n        <\/div>\r\n    <\/section>\r\n<\/article>\r\n<article class=\"faq  post-4530 type-faq status-publish hentry\">\r\n    <section class=\"toggle \">\r\n        <label>I can\u2019t find a specific hardware, can Hardware Support help me ?<\/label>\r\n        <div class=\"toggle-content\">\r\n            <span class=\"entry-title\" style=\"display: none;\">I can\u2019t find a specific hardware, can Hardware Support help me ?<\/span><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/www.hardwaresupport.eu\/en\/author\/hardwaresupport\/\" title=\"Posts by hardwaresupport\" rel=\"author\">hardwaresupport<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2016-02-04T15:33:34+01:00<\/span><p>Please tell us your requirements and we will take care of the exact needs of your system. We provide many types of IT hardware such as servers, routers, switches, etc. If you can\u2019t find the type of hardware you are looking for, please contact us.<\/p>\n        <\/div>\r\n    <\/section>\r\n<\/article>\r\n<article class=\"faq  post-4531 type-faq status-publish hentry\">\r\n    <section class=\"toggle \">\r\n        <label>Can you set a Cisco router for us ?<\/label>\r\n        <div class=\"toggle-content\">\r\n            <span class=\"entry-title\" style=\"display: none;\">Can you set a Cisco router for us ?<\/span><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/www.hardwaresupport.eu\/en\/author\/hardwaresupport\/\" title=\"Posts by hardwaresupport\" rel=\"author\">hardwaresupport<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2016-02-04T15:33:42+01:00<\/span><p>We are ready to perform the configuration remotely or physically in your company. We can take care of your network, router, or switch. Alternatively, of the VPN and security at all your offices anywhere in Slovakia.<\/p>\n        <\/div>\r\n    <\/section>\r\n<\/article>\r\n<article class=\"faq  post-4532 type-faq status-publish hentry\">\r\n    <section class=\"toggle \">\r\n        <label>What are the typical terms of delivery and quotations ?<\/label>\r\n        <div class=\"toggle-content\">\r\n            <span class=\"entry-title\" style=\"display: none;\">What are the typical terms of delivery and quotations ?<\/span><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/www.hardwaresupport.eu\/en\/author\/hardwaresupport\/\" title=\"Posts by hardwaresupport\" rel=\"author\">hardwaresupport<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2016-02-04T15:33:49+01:00<\/span><p>The typical time to create the quote is within 24 hours. The more time you give us, the better quote we can create. The hardware price changes in the market every day and is generated based on demand or according to the time of delivery.<\/p>\n<p>The typical delivery time is between 3-7 days. We can also ensure priority delivery, but this derives from the price quotation as well.<\/p>\n        <\/div>\r\n    <\/section>\r\n<\/article>\r\n<article class=\"faq  post-4533 type-faq status-publish hentry\">\r\n    <section class=\"toggle \">\r\n        <label>How do I request the leasing or renting services ?<\/label>\r\n        <div class=\"toggle-content\">\r\n            <span class=\"entry-title\" style=\"display: none;\">How do I request the leasing or renting services ?<\/span><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/www.hardwaresupport.eu\/en\/author\/hardwaresupport\/\" title=\"Posts by hardwaresupport\" rel=\"author\">hardwaresupport<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2016-02-04T15:35:58+01:00<\/span><p>Each leasing or renting price depends on the type of goods and the time of use. We can offer quotation and opportunities for your current needs. Contact us today.<\/p>\n        <\/div>\r\n    <\/section>\r\n<\/article>\r\n<article class=\"faq  post-4534 type-faq status-publish hentry\">\r\n    <section class=\"toggle \">\r\n        <label>How to proceed in buying IT hardware through Hardware Support ?<\/label>\r\n        <div class=\"toggle-content\">\r\n            <span class=\"entry-title\" style=\"display: none;\">How to proceed in buying IT hardware through Hardware Support ?<\/span><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/www.hardwaresupport.eu\/en\/author\/hardwaresupport\/\" title=\"Posts by hardwaresupport\" rel=\"author\">hardwaresupport<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2016-02-04T15:36:09+01:00<\/span><p>If you are interested in selling unused IT hardware. For ease of communication, you can make a list with details.<\/p>\n<p>We are mainly interested in information such as<\/p>\n<ul>\n<li><span class=\"notranslate\"> the name of the hardware, <\/span><\/li>\n<li><span class=\"notranslate\"> part number, <\/span><\/li>\n<li><span class=\"notranslate\"> age of the hardware. <\/span><\/li>\n<\/ul>\n<p>Then we will prepare a price quotation. we will discuss all requirements for the buying procedure with you in detail.<\/p>\n        <\/div>\r\n    <\/section>\r\n<\/article>\r\n<article class=\"faq  post-4535 type-faq status-publish hentry\">\r\n    <section class=\"toggle \">\r\n        <label>What types of guarantees does Hardware Support offer ?<\/label>\r\n        <div class=\"toggle-content\">\r\n            <span class=\"entry-title\" style=\"display: none;\">What types of guarantees does Hardware Support offer ?<\/span><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/www.hardwaresupport.eu\/en\/author\/hardwaresupport\/\" title=\"Posts by hardwaresupport\" rel=\"author\">hardwaresupport<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2016-02-04T15:36:17+01:00<\/span><p>Standard warranty on new IT hardware is at least 12 months, but you can always buy an extended warranty period. For 6 months, 12 months, 18 months and more than 24 months. We will be happy to make a calculation.<\/p>\n<p>We offer a warranty of 60 months on all refurbished IT hardware.<\/p>\n        <\/div>\r\n    <\/section>\r\n<\/article>\r\n<article class=\"faq  post-4536 type-faq status-publish hentry\">\r\n    <section class=\"toggle \">\r\n        <label>Why is the delivery for free ?<\/label>\r\n        <div class=\"toggle-content\">\r\n            <span class=\"entry-title\" style=\"display: none;\">Why is the delivery for free ?<\/span><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/www.hardwaresupport.eu\/en\/author\/hardwaresupport\/\" title=\"Posts by hardwaresupport\" rel=\"author\">hardwaresupport<\/a><\/span><\/span><span class=\"updated\" style=\"display:none\">2016-02-04T15:36:25+01:00<\/span><p>Because we have contracts with multiple deliverers. We know how to choose the best delivery and utilize it so that you do not have to pay a cent.<\/p>\n        <\/div>\r\n    <\/section>\r\n<\/article>        <\/div>\r\n\r\n        \r\n    <\/div>\r\n\r\n    \r\n    <\/div>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content&#8221;][vc_column text_align=&#8221;center&#8221;][vc_empty_space]<div id=\"ult-carousel-1612835456a4c4be5b95b9\" class=\"ult-carousel-wrapper   ult_horizontal\" data-gutter=\"15\" data-rtl=\"false\" ><div class=\"ult-carousel-5406433096a4c4be5b941d \" >[vc_single_image image=&#8221;3817&#8243; img_size=&#8221;medium&#8221;][vc_single_image image=&#8221;3816&#8243; img_size=&#8221;medium&#8221;][vc_single_image image=&#8221;3815&#8243; img_size=&#8221;medium&#8221;][vc_single_image image=&#8221;3814&#8243; img_size=&#8221;medium&#8221;][vc_single_image image=&#8221;3813&#8243; img_size=&#8221;medium&#8221;][vc_single_image image=&#8221;3812&#8243; img_size=&#8221;medium&#8221;][vc_single_image image=&#8221;3811&#8243; 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